A simple, effective approach to conflict resolution.

Understanding

Conflict Resolution Technique

The 4 Steps

  1. The 1st person speaks, uninterrupted, until they have said everything they have to say.
  2. The 2nd person plays back what they heard, to show that they listened and understand the 1st person’s position.
  3. The 2nd person then speaks, uninterrupted, until they have said everything they have to say.
  4. The 1st person plays back what they heard, to show that they listened and understand the 2nd person’s position.

Being Heard

Professional Application

Key Takeaway

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I am a growth-minded entrepreneur and author of the book What Does Your Fortune Cookie Say? I share what I am learning on my journey,

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Adam Albrecht

Adam Albrecht

I am a growth-minded entrepreneur and author of the book What Does Your Fortune Cookie Say? I share what I am learning on my journey,