A simple, effective approach to conflict resolution.

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Do you like arguing? I don’t. I think it is the lowest form of communication. Because it is not really communication at all. Arguing is like being in a boxing match. Because in an argument you hurl your point of view at another person, then defend yourself from their response. If your aim is to win an argument you’re fighting a losing battle.

Understanding

Conflict Resolution Technique

The 4 Steps

  1. The 1st person speaks, uninterrupted, until they have said everything they have to say.
  2. The 2nd person plays back what they heard, to show that they listened and understand the 1st person’s position.
  3. The 2nd person then speaks, uninterrupted, until they have said everything they have to say.
  4. The 1st person plays back what they heard, to show that they listened and understand the 2nd person’s position.

Being Heard

Professional Application

Key Takeaway

Originally published at theperfectagencyproject.com on December 2, 2018.

Written by

I am a growth-minded entrepreneur trying to share what I am learning on my journey, both professionally and personally. Also hoping to make people laugh.

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